RYI5™ Flagship Case Study · 2005 to 2008

Huntington
Bank

× Three Indianapolis-Area Humane Societies

Community-Driven Consumer Acquisition Through Cause Marketing. A Position and Demand play that reframed a nonprofit sponsorship as a warm, trusted customer-acquisition channel.

Cause Marketing Platform Consumer Acquisition Position Demand Community Partnership
Industry
Regional / Community Banking
Engagement
2005 to 2008 (4 years)
Partners
Huntington Bank × Three Indianapolis-Area Humane Societies
Focus
Cause-Marketing Consumer Acquisition
RYI5™ Note
Huntington is a Position and Demand story. In a commoditized market you cannot out-rate competitors for long; you can out-belong them. The campaign reframed a nonprofit sponsorship as a warm, trusted customer-acquisition channel. Note: performance data from 2005 to 2008 is no longer available, so this study reports the designed outcomes and the architecture, which are the proof.

The Situation

Regional banks compete in a commoditized market where every competitor promises the same three things: better rates, more convenience, and a personal relationship. Huntington wanted meaningful branch traffic and new deposit relationships, but rate offers and product incentives would not differentiate anyone.

The opening was to align with something customers actually cared about, earn community trust, and let a banking conversation happen naturally. Pets were the bridge, a passion that crosses every demographic, attached to an organization the community already trusted.

The Diagnosis

A commoditized category, a sponsorship generating goodwill but no acquisition, and a branch network used only as transaction points. The gaps mapped cleanly to the RYI5™ vital signs.

  • Differentiation was rate-dependent and fragile. Position With every competitor making the same promises, there was no earned community identity to stand on.
  • Acquisition had no warm channel. Demand Traffic came from transactional promotions, not trusted relationships, so it did not compound.
  • Sponsorship value was left on the table. Position A logo-placement sponsorship generated goodwill but no measurable acquisition.
  • The branch was underused as a community asset. Utilization Banking centers were transaction points, not neighborhood destinations.

The Strategy

The organizing idea was a platform statement: Stop sponsoring. Start partnering. Position Demand

Combine the two organizations’ marketing assets into one acquisition engine. Huntington brought a branch network, customer database, direct mail, advertising budget, banking promotions, and branch staff. Three Indianapolis-area humane societies, IndyHumane, the Humane Society of Johnson County, and the Humane Society for Hamilton County, brought member communications, an email list, a volunteer network, adoption events, deep community credibility, and a pet-owner audience no bank could buy.

Together they reached far more of the right households than either could alone, at a fraction of the paid-media cost. The unifying promise: a bank invested in people, and the pets they love.

Tactical Treatments

RYI5 starts and ends with the desired outcome. Each work stream below is tagged with the RYI5™ vital sign it served. This campaign is almost entirely a Position and Demand play.

01Partnership EcosystemPositionAn integrated asset-sharing model rather than a logo sponsorship; each partner’s owned audience became the other’s acquisition channel.
02Petacular & Yappy HourDemandPositionSignature branch experiences: free microchipping, pet adoptions, complimentary pet photography, food, giveaways, and personalized pet checks funding humane society donations.
03Targeted Direct MarketingDemandPet-owning household lists across Noblesville, Carmel, Fishers, Westfield, and Cicero; direct mail postcards and customer communications, not saturation mailings.
04AdvertisingPositionTelevision, radio and live remotes, and print; humorous radio creative and live event broadcasts driving branch visits.
05Branch MarketingUtilizationPosters, flyers, event banners, and open-house materials that turned the branch into a neighborhood destination for a day.
06Creative LeadershipPositionOne unified identity across direct mail, flyers, posters, radio scripts, signage, promotional items, and collateral, all carrying “A Bank Invested in People.”

Creative Work

Click any category to enlarge · dots browse every piece in that category · click outside to return

Petacular Celebration, radio spot (0:54)

Ran on local radio and live event remotes across Noblesville, Fishers, and the surrounding communities.

Modeled Commercial Impact

These figures are modeled, not reported. Actual Huntington internal performance data is unavailable, so the values below were developed from documented campaign materials, known event participation, historical retail banking benchmarks, FDIC branch economics, and period-appropriate consumer banking assumptions, to illustrate the probable business impact of the documented campaign.

Position
Campaign Investment
$28,250
17 branches, 6 counties
Position
Community Events
17
Petacular and Yappy Hour
Demand
Total Attendance
1,080
520 household groups
Demand
Qualified Banking Conversations
300 to 320
Warm, event-driven
Demand
New Deposit Relationships
45 to 55
Opened from events
Efficiency
Initial Deposits
$50K to $75K
New-relationship deposits
Efficiency
First-Year Deposit Balances
$225K to $400K
Relationships acquired
Efficiency
Est. Customer Lifetime Value
$125K to $250K
Modeled LTV
Position
Cost per Household
$54
Reach efficiency
Demand
Cost per Banking Conversation
$90
Funnel efficiency
Demand
Cost per New Relationship
~$565
Acquisition cost
Profitability
Estimated Lifetime ROMI
4 to 8x
Return on marketing investment

RYI5™ Vital Sign Performance

This campaign was almost entirely a Durability Layer play. Position and Demand were the primary levers, engineered to feed the Financial Core (Efficiency and Utilization).

Primary Lever · Durability Layer

Position

A cause-marketing platform, a unified “A Bank Invested in People” identity, and integrated media.

Earned community differentiation no rate offer could buy; sponsorship reframed from charity into a brand-purpose asset; reach expanded through shared audiences.

Primary Lever · Durability Layer

Demand

The humane society partnerships as a warm acquisition channel, signature events, and targeted direct mail.

Qualified, trusted branch traffic and relationship-based acquisition designed to compound rather than spike.

Supporting · Financial Core

Efficiency

A natural transition from event participation to banking conversations.

New checking and deposit relationship opportunities opened at the point of experience.

Supporting · Financial Core

Utilization

Branch open houses and an experiential environment.

Banking centers activated as community destinations.

The Takeaway

Community partnerships become measurable growth platforms when marketing leadership treats them as acquisition strategy, not charity. Line up the bank’s acquisition goals with the nonprofit’s mission and the sponsorship becomes a scalable ecosystem. That is the lens I bring to every brand I lead: not just running the campaign, but designing the system that makes it pay.

Paul Burkhart · RYI5™ Revenue Yield Index · Indianapolis, Indiana

← Back to pburkhart.com
HUNTINGTON